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Sponsor Overview

Contact At Once! is the #1 rated dealer chat provider used by AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com, EveryCarListed.com, OEM websites and 9,000+ dealers to connect with at least 25% more online shoppers each day. Using one chat product, dealers can easily interact with shoppers from their own websites and across the web and sell more cars.

Chat FAQs

Have question? Here are six of the most frequently asked questions. Click on a question below to reveal its answer. If you cannot find your answer here, please submit your question now using the ‘Send Us A Question’ form on the right.

Q: We already receive chat leads from third-party listing sites like AutoTrader.com Cars.com, CarsDirect.com, CarSoup.com, EveryCarListed.com, etc. Can we use the same chat tool to receive leads from our dealership’s website?

A:Yes! The same tools you use to answer chats from those websites can be used to answer chats from your own website, which is great because it is easy to set up, you don’t have to learn to use a separate set of tools and your reporting is all in one place. Dealerships spend thousands driving traffic to their dealership websites. Using the same chat tool there as well helps convert at least 25% more website visitors into live conversations with sales people.

Q: My sales staff is busy, will I have to hire additional staff to answer chats?

A: Chat is more efficient than phone calls in that one individual can conduct several chat conversations at a time. Dealers have the option of using their existing sales team or BDC or outsource their chat leads to a chat receptionist. Additionally, shortcut replies make it easy for sales people to respond to frequently asked questions.

Q: Should I be worried if my sales team cannot type or spell well?

A: No. In fact, informality over chat is common and well received. Consumers like knowing they’re chatting with a real person – the same person they’re likely to meet when walking into the showroom. With chat, common phrases are often shortened using acronyms for brevity and capitalization is not required: tks, ttyl. The more your sales people use chat, the better their responses will be.

Q: Will adding chat require my dealership to establish new processes?

A: Responding to consumers over chat does not require a new process. Think of chat conversations like phone calls with recorded transcripts and lead data that can be automatically updated to your CRM the moment the conversation ends. Chat combines the immediacy of a phone call with the documentation of an email. If your dealership is already setup to receive phone calls and emails, than more than likely, it is also already prepared to receive chats.

Q: Since chat is presence-aware, does that mean our sales people have to be sitting at their desks in order for leads to come in?

A: Mobile chat applications allow users the freedom to make themselves available to consumers at any time and from anywhere. Whether at the dealership, out to lunch, or on vacation, users may respond whenever and wherever they choose.

Q: How long and how difficult is the setup process?

A: Setup is simple and takes just minutes for a webmaster to add chat to a website. Once chat icons are present on the website, the chat tool itself can be automatically downloaded and installed on computers, smartphones, iPads or other devices. Technical support is just a call or chat away if there’s ever an issue.