Video Tutorials

As the industry leader in live chat for auto dealers, Contact At Once! is an excellent source for education and expertise even for those using a different chat tool.

Click on any of the topics below to begin.

Why Chat
Understanding the online automotive landscape and the role chat plays in converting online shoppers into showroom visitors.

Chat Essentials
How chat works best with phone calls, how to answer customers questions
and what things to avoid.

Advanced Chat
Handling pricing questions and the best ways to keep the conversation going even if asked yes or no questions.

Reviewing Chat Transcripts
Proven chat techniques and how to analyze transcripts to improve results.

Chat Administration
Ways to increase chat activity to your store and what to look for when reviewing chat performance reports.

Conversation Testing
Find out where you stand with this skills test.